Frequently Asked Questions
| Quality Programs |
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| ILAA Services |
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| About ILAA |
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Why does our company need a Quality Program?
There are several advantages a Quality Program provides for your company:
- A Quality Program proactively fulfills a growing trend in vendor/supplier requirements.
- A Quality Program enables you to compete more effectively with companies already taking
advantage of a Quality Program.
- A Quality Program concretely demonstrates to customers and auditors
that your commitment to quality is at the highest level.
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What does it mean to be compliant?
Compliance to a recognized standard (ISO, USP, or otherwise) demonstrates
to industry a willingness to conform to current best business practices.
The Quality Manual compiles the elements (usually) already in
place within a company into a comprehensible and presentable document.
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What is ISO 17025?
ISO/IEC 17025:2000 replaces ISO/IEC Guide 25:1990 & EN 45001:1989 as the contemporary
standard to be adhered to by all testing & calibration laboratories.
It integrates the requirements of ISO 9001 & 9002(1994) & embodies the extensive
experience gained over a time span of 10 years of lab systems implementation.
The new standard not only contains specifications for quality systems requirements but
also those based on technical competency & the ability to generate technically valid results.
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What services comes with the ILAA Basic Package?
After completing our Basic Package online process, ILAA
will deliver to your company:
- A custom Quality Manual that mirrors and complies with the ISO 17025 Standard.
- One uncertainty calculation specific to your business model.
- The Accreditation Certificate.
- A Scope of Accreditation.
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Will you need to come on-site?
Except in rare cases, our innovative on-line application process should eliminate on-site auditing.
ILAA strives to be as unobtrusive as possible to your daily operations.
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How long will a typical audit last?
In our experience, most audits should be completed within 90 days after all necessary documentation has
been submitted. Of course, larger labs/businesses may require additional time.
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When is our Certificate of compliance issued?
Within 90 days of submission of the questionnaires and our review of the questionnaires and supporting documentation.
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Can I download and preview your questionnaire and list of required documents before paying?
Absolutely! The questionnaire and list of required documents are in Microsoft
® Excel
® spreadsheet format (*.xls)
and Word (*.doc) format. Use the following links to download the
Three-Part Questionnaire
and
Required Documentation
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My computer doesn't have Word installed! What now?
If you don't have Word installed on your computer,
Microsoft
® provides a
free Word viewer available
for download on their Web site. For your convenience, here's the link:
Get the Microsoft® Word viewer.
ILAA does not support installation or operation of the viewer. Please review the viewer's System Requirements before installing.
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What does ILAA charge for its services?
The ILAA Basic Package will include a quality manual, one applicable uncertainty calculation,
and a certificate of compliance at a cost of $2,750.00 USD.
Other services are available at an additional cost.
See our
services page for descriptions and costs.
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What other services does ILAA offer?
In addition to our Basic Package, ILAA also provides the following services:
- Revision of Existing Quality Manuals
- Additional Uncertainty Calculations
- Written Procedures
- Quality Gap Analysis
- Follow-up Reviews
Please
contact us for more information.
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Can required and supporting documentation be sent via email?
Due to the various forms (pictures, certificates, lists) this documentation represents,
email should not be used to transport the material to us. Please send all supporting and
required documentation to the address in our
Contact page.
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How long is the accreditation valid?
Two years. If changes occur within an organization ILAA expects that organization to inform
ILAA, so appropriate modifications can be made to their quality manual or scope. This would
be to the company's own benefit.
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How will you do uncertainty analysis not knowing the client's calibration process?
ILAA does require documentation be sent to us regarding the process. If the documentation
collected via the website questionnaire is not sufficient, ILAA will call the client to ensure
the uncertainty analysis properly reflects the client's process
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How do I start the accreditation process?
To begin the accreditation process, use the
5 Steps to Accreditation. You will then be guided through the steps for
- customer registration,
- agreement acceptance,
- acquisition of your company profile,
- application payment and issuance of your invoice,
- completion and submission of the Accreditation and Survey Questionnaire,
- identification and submission of required documentation, and
- final payment instructions.
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Who is ILAA ?
ILAA is an
independent group seeking to aid all quality-oriented companies to become compliant with
international quality standards at a fair cost. Our focus is to assist all companies
in taking those first-to-final steps in obtaining a quality program.
ILAA's unobtrusive approach addresses industry demand for such a service. By working with us, your
company gains expert technical assistance along with a professional quality audit.
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Why work with ILAA ?
ILAA is dedicated to supplying a cost effective and custom product in a timely manner.
We provide an alternative positive approach to Quality Auditing.
Unlike other auditors, ILAA goal
is to minimize impact to a business' daily operations. Ideally, the entire audit should be completed
remotely.
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How do I contact ILAA?
Please see our
contact page.
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